Koalect is looking for a Strategic Account Manager (v/m/x) - Dutch

This is what it’s about

Please note: You can work completely remotely in Belgium or use our office near Brussels. The working hours can be chosen between 80% and 100%.

Are you a true team player with a positive attitude and dynamism, taking ownership and looking out for your peers? At the same time, are you highly organised, enjoy working autonomously and are motivated by a sense of purpose? As Koalect’s new Strategic Account Manager (f/d/m) this is exactly what you can expect. As part of our Customer Success Team you will be responsible for a portfolio of customers (mostly non-profit organisations), maintain a good relationship and make sure they are achieving their highest fundraising potential.

In addition, you will play an important role in scaling Koalect’s approach to Account Management to support our growth ambitions to become Europe’s number one fundraising technology provider and have a huge impact on European changemakers.

 

Your future at Koalect by RaiseNow

We live and work in exciting times! Koalect has recently joined RaiseNow, a Swiss fundraising technology provider, to take fundraising technology to the next level! 

In the course of this, we want to combine our customer success and account management efforts and unite the best of both worlds. Therefore, in this position you will get to know our Koalect Account Management as well as RaiseNow’s Customer Success initiatives. You will play a key role in combining both perspectives in the future. 

 

Your mission:

As our new Dutch speaking Strategic Account Manager (f/m/d) you…

  • Are eager to bridge the gap: You will get to know both worlds, RaiseNow’s Customer Success approach and Koalect’s Account Management approach, and find ways in which both teams can grow together in the future, knowledge transfer is ensured and processes become scalable
  • Like to help our customers: Your in depth understanding of our fundraising tools and strategies enables you to onboard our customers and support them in building and managing their online fundraising environment
  • Like to share your knowledge: You facilitate strategic workshops with non-profit organisation to develop their fundraising strategy together with other Koalect team members. At the same time, you look for possibilities to transform these workshops to make them more scalable
  • Are a proactive communicator: You get in touch with potential organisations to introduce Koalect and create new collaboration opportunities, of course with the help from the senior sales colleagues
  • Enjoy working data-driven: With the help of extensive data dashboards you monitor the success of each organisation. This will help analyse their evolution and enable you to proactively offer valuable guidance to them
  • Help our product become better: You share your insights from customers with our product team to contribute to product innovations and our product roadmap

 

Your profile:

  • You have a Bachelor’s or Master’s degree in communication, marketing, economics or other human sciences
  • You have already gained at least 5 years of professional experience in a similar position
  • You are experienced in (digital) fundraising and SaaS and working for non-profit organisations, ngo’s, foundations or public organisations
  • You work highly organised, are able to prioritise tasks and plan effectively
  • You are tech-savy, a team player and have excellent communication skills
  • You are fluent in Dutch and English – written and spoken (at least C1)

Nice to have: 

  • Good communication skills in French
  • Experience in facilitating strategic sessions, B2B relationship management
  • A network of people you know within the social profit industry

 

Benefits:

  • A future-oriented job in a meaningful environment with an international team
  • Enjoy flexibility around your working time and place: We offer flexible work schedules in a remote first setup
  • Regular team events and our workation to stay connected even when we are working across multiple locations
  • Receive attractive benefits, like meal vouchers, eco-cheques and representation and home-work compensation
  • The perks of joining a scaleup: short decision paths, transparent communication and regular team events
  • An innovative working environment with a culture of transparency, trust, and mutual respect
  • Project autonomy and space for personal development from the beginning

 

About us

We’re Koalect, part of the RaiseNow group, and we’re passionate about making fundraising campaigns meaningful and successful. Our mission is to increase impact by working closely on digitalising fundraising strategies along with non-profit organisations. 

Koalect offers unique fundraising software to raise funds, engage with stakeholders and build stronger communities, used by NGO’s like Greenpeace, Amnesty International, GO! Onderwijs, Iles de Paix, asbl’s, healthcare sector, universities, cities, and many others.

In our remote-first setup we cherish our strong team spirit and believe work can be both: meaningful and fun. Our daily work is guided by our six team values: freedom, growth, team spirit, purpose, diversity and appreciation as well as trust and respect. Through our work we tackle some of the biggest challenges that our planet faces. 

If you love to learn and thrive in a culture shaped by trust, respect and freedom, join us on our exciting journey! 

Since your skills and qualifications are what count for us and your appearance does not play a role, we ask you not to send a photo with your application. 

Questions? Contact us: 

jobs@raisenow.com 

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